Odoo services
Odoo Support & Maintenance
Ongoing partnership after go-live — bug fixes, performance tuning, security patches, upgrade planning, and a predictable SLA.
我们做什么
After go-live, the work changes. We don’t.
An Odoo implementation that nobody tends becomes an Odoo liability. Support isn’t glamorous — it’s the difference between a system that keeps earning and one that slowly stops working.
What’s covered in support
- Incident response — tickets triaged, reproduced, fixed, released. SLA tiers you can choose.
- Performance tuning — slow queries, inefficient ORM, long-running crons, storage growth.
- Security patches — Odoo Security Advisories applied on schedule; critical patches out of band.
- Version-upgrade planning — we watch your version’s end-of-life and tell you when to schedule the next migration.
- Backups & DR — documented, tested, restorable. Quarterly restore rehearsals on request.
- User helpdesk — optional tier where end-user how-do-I questions come to us rather than your IT team.
What’s not covered
Greenfield features. Those go through a normal customization engagement — no surprise charges on a support bill for work that is clearly a project.
SLA tiers
| Tier | Coverage | P1 response | P2 response | P3 response |
|---|---|---|---|---|
| Bronze | Business hours Mon–Fri | 4h | 1 day | 3 days |
| Silver | Extended business hours | 2h | 8h | 2 days |
| Gold | 24/5 | 1h | 4h | 1 day |
| Platinum | 24/7 | 30m | 2h | 1 day |
Full definitions and exclusions on the SLA page.
典型进度
三种参考合作规模
小
From 1 month — small footprint, business-hours coverage
中
Open-ended — mid-size footprint, extended hours
大
Open-ended — enterprise, 24/7 coverage available on request
每份报价都是定制。 定价如何运作 →
相关服务
与此互补的工作
Odoo Upgrade
Move your Odoo database and its customizations to a newer major version, with code migration, test runs, UAT gates, and a rehearsed cutover.
阅读更多Odoo Customization
Studio configurations, custom modules, QWeb reports, OWL components, and API integrations. Clean code, upgrade-safe, tested.
阅读更多Odoo Training
End-user, admin, and developer training — on-site, remote, or self-paced. On your real data, not a demo tenant.
阅读更多常见问题
关于 odoo support & maintenance 的常见问题
Do you take over from another vendor? +
Often. We start with a code and system audit, agree a transition plan, and begin supporting production on an agreed cut-over date.
What are the SLA tiers? +
Bronze, Silver, Gold, Platinum — covering business-hours, extended-hours, 24/5, and 24/7 respectively. Response and resolution targets vary by tier and severity. Full SLA on the legal page.
Can you host Odoo for us? +
Yes. We deploy on Odoo.sh, Odoo Online, or on your cloud (AWS / GCP / Azure / Hetzner). Hosting is priced separately from support.